Terms & Conditions
Effective Date: June 20th, 2025

  1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the services, website, e-commerce platform, loyalty program, and retail operations provided by Nirvana Center Illinois LLC dba Tru Essence Dispensary (“Tru Essence,” “we,” “our,” or “us”). By visiting our store, purchasing our products, or using our website or services, you agree to these Terms. If you do not agree, you must not use our services.

  1. Eligibility
  • 21+ Requirement: You must be 21 years of age or older to purchase adult-use cannabis products.
  • Medical Patients: Registered qualifying patients under the Illinois Compassionate Use of Medical Cannabis Program Act must be 18 or older.
  • Identification: A valid, government-issued photo ID is required for all purchases.
  • Jurisdiction: You must be physically located in Illinois at the time of purchase and comply with all applicable federal, state, and local laws.
  1. Compliance With Law

All purchases and use of cannabis products must comply with Illinois Cannabis Regulation and Tax Act, the Compassionate Use of Medical Cannabis Program Act, and all other applicable laws. Possession or use of cannabis remains illegal under U.S. federal law.

  1. Product Information & Assumption of Risk
  • Cannabis Effects: Cannabis affects individuals differently. Effects may be delayed and can impair your ability to operate vehicles or machinery.
  • Health Risks: Cannabis should not be consumed if you are pregnant, nursing, or have certain medical conditions. Consult with a physician before use.
  • No Medical Advice: Any information provided by Tru Essence employees or on our website is for educational purposes only and is not medical advice.
  • Use at Your Own Risk: You assume all responsibility for your use of cannabis products purchased from us.
  1. Sales & Returns
  • All Sales Final: Due to state regulations, cannabis products cannot be returned or exchanged once the purchaser has left the limited access area (sales floor).
  • Before Leaving Sales Floor: Returns may only be processed if the purchaser has not yet exited the limited access area.
  • Defective Products: Once a purchaser has left the limited access area, only defective product replacements may be processed. Customers may not bring cannabis products back into the store, even if defective.
  • Replacement Process: To initiate a defective product replacement, you must email info@trueil.com with clear photo and/or video evidence of the defect and the receipt number. Our team will review and contact you with next steps.
  • Non-Cannabis Merchandise: Non-cannabis items (e.g., accessories, apparel) may be eligible for return or exchange if defective and accompanied by proof of purchase.
  • Pricing & Availability: Prices, promotions, and availability are subject to change without notice. We reserve the right to correct errors in pricing or product descriptions.
  1. Online Orders & Reservations
  • Order Reservation: Online orders (e.g., via iHeartJane) reserve products but do not guarantee availability until pickup and payment.
  • Order Cancellations: Orders not picked up within the same business day may be canceled.
  • Purchase Limits: All orders are subject to Illinois purchase limits per state regulations.
  1. Loyalty Program (if applicable)
  • Membership: Loyalty points have no cash value, are non-transferable, and may be changed or discontinued at our discretion.
  • Fraud: We reserve the right to terminate loyalty accounts suspected of abuse or fraud.
  1. Intellectual Property

All content, trademarks, and materials on our website, marketing, or in-store displays are the property of Tru Essence or its licensors and may not be used without permission.

  1. Limitation of Liability

To the fullest extent permitted by law, Tru Essence shall not be liable for any damages, injury, or losses resulting from your use or misuse of our products or services.

  1. Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

  1. Governing Law

These Terms shall be governed by and construed under the laws of the State of Illinois without regard to conflict of law principles.

  1. Changes to Terms

We may update these Terms at any time. Updated Terms will be posted on our website with the “Effective Date” at the top. Continued use of our services after changes means you accept the revised Terms.

  1. Contact Us

Nirvana Center Illinois LLC dba Tru Essence Dispensary
792 E Rand Road, Arlington Heights, Illinois 60004
Email: info@trueil.com
Phone: (847) 800-5905